FAQ

5 kg per product. Smaller trial orders are OK. Volume prices (5–14 kg, 15–29 kg, 30+ kg) count per product, not per order.

Yes. 20–30 g per product. Send us the products you want, your address and phone number. We reply with a quote and a payment link. Samples arrive in about 5 days.

In stock in Tokyo: ships the next business day. Not in stock: 1–2 weeks. We ship worldwide by FedEx or DHL, with tracking.

Bank transfer, Wise or credit card. Card payments have a 6.5% fee.

Samples: 100% upfront. Bulk orders: 50% before shipping, 50% after.

Check the 5 scores on each product. Lattes and sweets: look at Body and Color. Straight tea: look at Umami and Sweetness. Not sure? Try samples.

1st Harvest is the spring picking, the highest grade. Stone-milled matcha is ground slowly on granite mills for a finer texture.

Yes. YMSC, AKOG, Shizuoka A and other selected products meet EU MRLs. Test results on request.

1 year from production. Keep it cool, dark and dry. Refrigerate after opening.

Yes. COA, pesticide test results and Certificate of Origin, on request.

Yes. Direct-fill cans (YMSC only) from 100 cans. Sachet-in-can or sachets only (any product) from 200. Plain, with a label, or with your own printed design.

Yes. Hojicha, tencha leaves for in-store stone milling, bamboo whisks and Japanese ceramics. We also help cafés with recipes.

Our bilingual team in Tokyo. You work with us directly, no middlemen. Email rikyu@teamfriends.co.jp